Payment and Refund Policy
Last updated: 19 September 2026
Scope of the Policy and Covered Services
This Payment and Refund Policy applies to all purchases of digital courses, subscriptions, and professional resources offered through glamscenenu. These resources focus on studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy covers both one-time course purchases and recurring subscriptions. It does not apply to physical goods or third-party services accessed through external links.
Prices, Currencies, Taxes and Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate. Additional charges such as currency conversion fees may apply if you pay from outside the United Kingdom. glamscenenu reserves the right to adjust prices at any time, but changes will not affect confirmed orders. Promotional discounts are applied at checkout and are subject to their own terms.
Accepted Payment Methods, Authorisation and Security
We accept major credit and debit cards, PayPal, and bank transfers. Payment is authorised immediately upon order placement. All transactions are processed through secure third-party payment providers that comply with PCI DSS standards. glamscenenu does not store your full card details. Authorisation may be declined for suspected fraud or insufficient funds.
Order Confirmation and Contract Formation
A contract is formed once you receive an email confirmation after successful payment. This confirmation summarises the purchased course or subscription, price paid, and access details. Until this point, no binding agreement exists. Access to digital content is granted electronically within minutes of confirmation.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the date of purchase to cancel. For digital content, cancellation rights end once you begin downloading or streaming the material, unless you expressly consent to immediate access. Subscriptions may be cancelled at any time before the next billing cycle.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available within the 14-day cooling-off period if you have not accessed the digital content. Once streaming or downloading begins, refunds are not provided except in cases of technical failure on our side. Non-refundable items include completed courses, used promotional offers, and any content marked as non-refundable at purchase.
Step-by-Step Procedure to Request a Refund
To request a refund, email [email protected] with your order number, full name, and reason for the request. Include any relevant details such as error messages or access issues. Requests must be submitted within the applicable cancellation period. You will receive an acknowledgement within two working days.
Inspection, Approval, Rejection and Notification of the Refund Decision
Our team reviews each request against this policy. We may request additional information or proof of purchase. Decisions are communicated by email within 10 working days. Approved refunds are processed; rejected requests include an explanation and information on how to appeal.
Refund Method, Processing Time and When Funds Reach You
Refunds are issued to the original payment method. Processing takes up to 14 days after approval, though credit card refunds may appear sooner depending on your provider. Bank transfers can take additional time. You will be notified once the refund is issued.
Special Rules for Digital Content, Subscriptions and Promotional Offers
Digital courses are non-returnable after access begins. Subscriptions renew automatically unless cancelled before the renewal date. Promotional pricing ends at the stated period and does not affect future billing. No refunds are given for unused portions of subscriptions after the cooling-off period.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments must be resolved within seven days or access may be suspended. Duplicate charges are investigated and refunded automatically. Chargebacks are treated as cancellations and may result in account suspension. Suspected fraudulent activity leads to immediate order cancellation and reporting to relevant authorities.
Mandatory Consumer Rights That Cannot Be Excluded
This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. You remain entitled to remedies for faulty digital content and protection against unfair contract terms regardless of this policy.
Contact Route, Policy Changes and Last-Updated Date
For questions about this policy contact [email protected] or use the form on our Contacts page. glamscenenu may update this policy to reflect legal changes; the latest version will always be posted here. The current version was last updated on 19 September 2026. Continued use of the site after changes constitutes acceptance of the revised terms.